facilities management archive

What a shame that London mayor Boris Johnson has bowed to pressure and axed two so-called “chill-out” spaces at City Hall. The report in today’s FM World Daily claims that the business lounges where staff can read, eat and hold informal meetings are being removed to make way for more desks.

The “chill-out” spaces have caused controversy because of the big expense to fit them out – about £25,000 (not that much when you consider the building’s overall budget but the Evening Standard kicked up a big fuss at the time). Some chairs apparently cost nearly £900 each, four high tables cost £2,000 each and carpets added another £4,170, according to the FM World report (although that may well be the list price and a substantial discount was achieved). In any case surely setting the spaces up and then demolishing them 12 months later is the real waste of money?

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Is it really any surprise that young people want to work at work, rather than at home, or anywhere else? An article in this morning’s i-fm.net reports on a study of 19 blue-chip companies, including Barclays, Microsoft, Tesco and Pfizer by Advanced Workplace Associates that revealed that employees in the early stages of their careers prefer to work at the office in order to see and be seen.

Learning the ropes, making contacts and gaining recognition are important for Generation Y and they need to do this in the office. “As people become more established and have proven their abilities, they are more likely to support working flexibly or remotely as part of their working pattern,” explained Andrew Mawson, MD of Advanced Workplace Associates.

But there’s one important point that was missed. I think that younger people prefer to work in the office, because one of the other options – working at home is just not a possibility for many.

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Despite renowned architect Frank Duffy claiming that the modern office is on its way out, it remains the base for the majority of people from 9 til 5. But new ways of working combined with new technology have made obsolete pieces of furniture that were, until recently, stalwarts in the office – and home.

1. The Desk
Experts (read consultants) in new ways of working would have us believe that the humble office desk is dead. Instead of being chained to our own personal bit of mdf, we will work in everything from office break-out spaces to cafes, drop-in meeting facilities and the kitchen table. But nothing has quite replaced the desk for sheer ergonomic comfort, as anyone who has spent a day hunched over a laptop in Starbucks will testify.  The size and shape of the desk has certainly changed – gone are the massive L shaped desks which took up half a room. Instead smaller desks, or collaborative benches are popular. And even the big law firms where massive mahogany desks were passed down the generations from father lawyers to son lawyers, have gone (but probably only to the home office).

2.Tea trolleys
The distant rattle of the tea trolley was the highlight of most office workers’ afternoons. The steaming aluminum tea pot would hove into sight, and all work was forgotten as workers queued up in soup-kitchen style for their brew and a slice of, often homemade, cake. Sadly the nearest most workplaces get to the tea trolley is the sandwich man and his crate of tepid sandwiches which have already been polluted by a circular London commute at exhaust pipe height.

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Interesting to hear the government lay down the gauntlet to facilities management service providers on Monday at the annual Business Services Association lecture. Francis Maude MP, minister for the Cabinet Office, warned them that large businesses might no longer be the chosen way forward for government outsourcing. To improve the value proposition for the delivery of public services, he wants small and medium-sized businesses (SMEs), together with charities, voluntary organisations, employee mutuals and civil societies to get a slice of the government’s procurement cake.

But the government can’t have its cake and eat it. SMEs and others will only be keen to get involved when the procurement process is less needlessly bureaucratic, doesn’t cost so much (Maude himself recognised that it costs four times as much to bid for public sector contracts as it does for those in the private sector) and doesn’t take so long.

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There’s a certain romance to travelling by train. Even if you’re heading out of London’s Euston for the Facilities Show at Birmingham’s NEC as I am this week, there’s a distant echo of more glamorous journeys taken on the Orient Express. There are quiet lounges to sit in if you choose to arrive early for your train, or unlike planes where you must queue for hours, you can simply arrive at the station and hop straight on.  The hiss of the train as it glides into the station is reminiscent of old steam trains. The slam of the door, the station manager’s whistle and the grind of the wheels starting to roll out of the station all feel incredibly civilised compared to waiting in a bright airport lounge or at a bus stop in the drizzle.

And once you grab that cherished forward-facing window table seat, plug in your laptop and phone, connect to the WiFi and spread out your papers, you’ve never had a better office. Whatsmore, you need never move. Whereas the tea-lady has long gone from most offices, the train catering trolley rattles down between the seats, catching the ankles of the unaware, but providing sustenance to those embroiled in reports and emails. And from lunchtime even that most treasured of items: the G&T. For while an open can of lager is frowned upon on London buses, thanks to Boris, it’s de rigeur to enjoy a little alcoholic refreshment on a train.

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A few weeks ago, I wrote about the unstoppable trend towards mobile working and how, wherever you go, there are people perched with their laptop or talking business on their mobile phone. I had two concerns: lack of free WiFi coverage and a lack of consideration for ergonomic comfort. The day after that piece was published in this magazine I was on the Stansted Express when two chaps got on and started discussing their employer, a well-known facilities management company. Not only did they openly name the organisation several times but they talked about what they believed to be fraudulent practices and made derogatory remarks about senior execs.

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This week I have worked at my own office desk, at a client site, at the kitchen table, on a plane, a train, a bus, on the Tube, and in a number of coffee shops. While some of this work has involved reading magazine and newspaper articles, chatting on the phone and scribbling notes, the majority has been tapping away at the laptop. An FM case study of a Liverpool building, for example, was largely written in the waiting room at Liverpool Lime Street station and on the train back to London, and then finished off at home.

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Search Twitter under the hashtag fail and you’ll come across a lot of examples of poor service, disgruntled customers and some almost unbelievable situations. Look for the hashtag fmfail and there are some great examples of facilities management failings, enough to make even the most robust facilities professional blush – the security guard playing solitaire in a City office reception and the receptionist reading news stories on the internet (thanks @fmguru), the security asleep when the FM turns up to do a site inspection (@stapletoncoach), the empty Klix machine during a swimming pool gala (@FM_day2day) or the retailer who plays rap so loudly in their changing rooms that shoppers are forced out (cathy_fm_world). BIFM deputy chair and powerPerfector consultant Ismena Clout (@iswhiz) added to the list when she went for a night out at a local restaurant and spotted the big aggressive sign in a restaurant to instruct people to use the loo brush after use – with no loo brush provided.

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When Sky Sports presenters Richard Keys and Andy Gray indulged in a few off-air comments about female assistant referee Sian Massey and West Ham vice-chairman Karren Brady during the Liverpool and Wolves football match late last month, they thought that was the last they’d heard of their banter. But what they thought was a private off-air chat turned out to be an extremely public one, when transcripts of their conversations were published in the Sunday newspapers and the video became one of the most watched clips on YouTube. Gray was sacked from his job and Keys swiftly resigned.

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